Our team is always
happy to help

Customer Service

Whether it’s a question about your quote, help completing a purchase or maybe you just want to talk about a specific policy. Whatever, it is our pawsome team is here for you⁠—and your pet.

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Call us


Monday-Friday: 9am - 8pm (EST)
Saturday: 10am - 2pm (EST)
Sunday: Closed

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Email us

Service questions

Claim questions

Vet Support

Veterinary Hospital Support

Send questions to

Send documents to

Submit a claim or documents

Please send medical records or requested documents through your customer account.

Frequently Asked Questions

  • Sadly not! While we love all animals here, Paw Protect only covers dogs and cats for insurance.

  • Yes, we do!

  • Once you’ve been through our short and simple enrollment process, your pet insurance will be administered by Embrace Pet Insurance Agency LLC. You’ll therefore have access to their handy customer account to submit and manage your claims, adjust your coverage, and receive communications.

  • Once a claim has been fully processed, it cannot be canceled, even if you haven’t cashed the check yet.

    However, you can email or call us at (888) 812-6704 before the claim has been completed to cancel. 

  • Some say it’s a team of entrepreneurial Chihuahuas but in reality, Paw Protect is powered by Embrace Pet Insurance Agency LLC, so you get the great coverage, customizable premiums, and highly-rated customer service that Embrace is known for.

  • You can find your claim form(s) in your online Paw Protect customer account. We also emailed it to you when you first signed up for Paw Protect but please contact our Customer Care Team if you’d like your claim form emailed or mailed to you.

    Please Note: You do not need a claim form if you’re submitting a claim via your online Paw Protect customer account. A claim form is only required if you submit a claim by fax, email, or mail.

    Each pet has its own personalized claim form.