Customer Service
Whether it’s a question about your quote, help completing a purchase or maybe you just want to talk about a specific policy. Whatever, it is our pawsome team is here for you—and your pet.
Veterinary Hospital Support
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Submit a claim or documents
Please send medical records or requested documents through your customer account.
Frequently Asked Questions
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Other than the unbelievably attractive and charming team? Paw Protect is the pet insurance plan with the option to apply for Paytient, allowing you to pay vet bills up-front at any veterinary practice or animal hospital in the US*. We do this by offering customers an optional $2,000 interest-free line of credit via a virtual Visa® card from Paytient† to pay covered vet bills up front – reducing the need to draw on your savings or use an expensive credit card.
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The virtual card is a standard Visa® card, just stored on your phone. You use it like any regular Visa® credit card to pay covered vet bills.
Pay down your Paytient balance with your claim reimbursement and repay your out-of-pocket expenses at a pace that suits you, up to 12 months – with no interest added. Easy!
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There is no catch. Honestly, even we’ve been looking for one. If you’re approved for the optional $2,000 line of credit with Paytient, the interest rate will always be 0%.
If you have any questions, just get in touch.
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No, claims are subject to your policy’s Terms & Conditions. Check your specific policy so you know the condition is covered when you pay for it. If the condition is not covered, your virtual Visa® card will still work, but you’ll have to pay the full amount back.
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Your primary Paw Protect account holder can apply for the Paytient Visa™ card 12 days after your Paw Protect policy start date. If approved, the primary Paw Protect account holder will need to complete an identity verification process — which typically takes an additional two business days — before your virtual card and line of credit are activated and ready to use.
So, how does the waiting period work? Say you purchase a Paw Protect policy on January 1st, and your policy starts on January 2nd. Your primary Paw Protect account holder can apply for the Paytient Visa™ card on January 14th. If approved, you can use your Paytient Visa™ card for veterinary care after your primary Paw Protect account holder completes an identity verification process that typically takes another two business days.